Refund and Returns Policy

Effective Date: 2-2-2025

At Zarkhaizbee, customer satisfaction is our priority. We understand that issues may arise, and we are here to assist with returns and refunds under specific conditions as outlined below.

1. Eligibility for Returns

We accept returns for products that meet the following criteria:

  • The return request is made within 1 day of recieving parcel.
  • The product is in unused, undamaged condition and in its original packaging.
  • Proof of purchase (invoice/receipt) is provided.
  • Clear evidence of the issue is presented (e.g., photographs of defective or wrong product).

2. Proof Requirements

To process a return, customers must provide:

  • Proof of Purchase: Invoice or order confirmation
  • Proof of Issue:
    • Photographs clearly showing any damage, defect, or incorrect product
    • Descriptions of the issue if applicable

3. Non-Returnable Items

Certain products may not be eligible for returns, including but not limited to:

  • Products damaged due to misuse or improper storage
  • Perishable items such as certain seeds or fertilizers
  • Items purchased on clearance or sale

4. Refund Process

  • Approved refunds will be processed within [5-10] business days after inspection and approval.
  • Refunds will be issued through the original payment method or as store credit based on customer preference.

5. Return Shipping

  • Customers are responsible for the return shipping costs unless the return is due to an error on our part (wrong or defective item).
  • In such cases, we will cover the shipping charges.

6. How to Initiate a Return

To start a return, please contact our support team with the required proof at:

We will guide you through the return process and provide further instructions.

7. Changes to Policy

Zarkhaizbee reserves the right to modify or update this policy at any time. Any changes will be communicated on our website.

Thank you for shopping with us. We appreciate your trust and are committed to making your experience as smooth as possible.

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